For all other inquiries, please check our FAQ section for information on our accommodations and services.
Whether you are planning a Nakasendo hike, a visit to Magome-juku or looking for a centrally located stay or a private house for your group, we are happy to help you find the option that best fits your needs.
Head office
690-26 Tegano, Nakatsugawa City, Gifu Prefecture
Tokyo branch office
7F, 8-15-4 Toshima, Kita-ku, Tokyo
Phone: +81 573 84 0829
Email: [email protected]
You can book your stay directly through our official website.
We recommend booking directly to receive the most accurate information and the best possible experience.
Cancellations are free up to 7 days before the check-in date.
From 6 days before arrival, a cancellation fee of 50% applies.
On the day of arrival, the full amount (100%) will be charged.
No, there is currently no accommodation tax applied.
Bed types vary depending on the property.
Some accommodations offer traditional Japanese futon bedding, while others may provide Western-style beds. Please check the individual property description for details.
At The RYOKAN O (TRO), bathrooms are shared.
At private house accommodations (minpaku), bathrooms are private and for your exclusive use.
Yes, all properties are equipped with heating.
At The RYOKAN O (TRO), all rooms are equipped with air conditioning.
In private houses, heating is provided throughout the property, although the type may vary (air conditioning, stove or kotatsu).
In rare cases of severe weather (e.g., public transport suspension or road closures), access may not be possible.
If access is officially confirmed to be impossible, cancellation fees will be waived.
This varies by property.
For example, The RYOKAN O (TRO) is located approximately a 2-minute walk from JR Nakatsugawa Station.
Each property page includes detailed access information.
You can also view all property locations on our map to better understand distances and surroundings.
All properties are located in safe areas, typically in quiet residential neighborhoods.
They are suitable for solo travelers as well as groups.
Children are welcome.
Children up to 5 years old can stay free of charge when sharing a bed.
Children aged 6 and above are charged as adults.
Pets are not allowed.
At The RYOKAN O (TRO), check-in is handled by staff at the front desk until 22:00.
After 22:00 or for certain cases, self check-in instructions will be provided in advance.
At private houses (minpaku), check-in is fully self-service.
You will receive detailed instructions by email after your reservation, including how to access the key box and enter the property.
Yes.
At The RYOKAN O (TRO), guests arriving after 22:00 must inform us in advance and will receive self check-in instructions.
At private houses, you can check in at any time.
Phone and email support are available until 22:00.
After that, calls may be forwarded to staff, but response times may be limited.
For security reasons, the lock cylinder must be replaced.
In such cases, guests will be asked to cover the replacement cost (currently approximately ¥20,000).
Yes.
Luggage can be sent in advance to The RYOKAN O (TRO) (also for guests staying in private houses).
Please contact us before sending your luggage.
Yes, luggage storage is available at The RYOKAN O (TRO) (also for guests staying in private houses).
Please note that luggage storage is not available at private house locations.
Yes, luggage forwarding can be arranged from The RYOKAN O (TRO) (also for guests staying in private houses).
This service is not available from private house locations.
Yes, luggage can be stored at The RYOKAN O (TRO) during your hike (also for guests staying in private houses).
Private houses cannot provide this service.
At The RYOKAN O (TRO), parking is available but limited. Please inform us in advance. Spaces are assigned on a first-come, first-served basis upon arrival.
At private houses, parking availability varies. You will be asked to provide your car details after booking.
No, most properties are accessible by stairs only.
(Some private houses may be single-floor.)
Yes, Wi-Fi is available in all properties.
At The RYOKAN (TRO), kitchen use is not available.
At private houses, kitchens are available and equipped with basic cooking utensils and tableware.
Basic amenities such as towels, toiletries and bath products are provided.
The exact items may vary depending on the property.
Yes, laundry facilities are available.
Yes.
To respect neighbors and other guests, please keep noise to a minimum after 22:00.
Loud music and parties are not allowed.
All properties are non-smoking indoors.
Designated outdoor smoking areas may be available.
Yes.
In central locations like Nakatsugawa, convenience stores, restaurants and supermarkets are within walking distance.
Availability may vary by property.
